Local Service

Getting Connected || Voice Mail & Calling Features || Local Exchange Service Quality Requirements

 Getting Connected. . .

McDonough Telephone serves the Illinois communities of Adair, Bardolph, Blandinsville, Brooklyn, Colchester, Colusa, Doddsville, Fandon, Good Hope, Industry, Littleton, Lomax, New Philadelphia, Raritan, Sciota, Smithshire, Swan Creek, Tennessee, Walnut Grove, and Youngstown. If you move into any of these areas and need a new service or if you wish to make changes to your existing service, we have two business offices to meet your needs. A customer service representative will explain our rates and services and place the order for you. Call or visit us at:

210 North Coal
Colchester, IL 62326
776-3211 or 1-888-640-4334
Hours:
Monday, Wednesday, Thursday, Friday 8 a.m. – 5 p.m.
Tuesday 7:30 a.m. – 6:30 p.m.

Or

125 South Aviston
Lomax, IL 61454
217-449-3211
Hours:
Monday and Thursday 8 a.m. – 4 p.m.
The Lomax office is also open on bill due dates and disconnect days.

If you are setting up a new service our representative will need to know:

• Your name, social security number, service address, and billing address
• How you want your name listed in the directory
• Your employer
• Spouse name, social security number, and employer
• The long distance carrier you would like
• Calling features you want

A $50 connection fee is payable in advance. $13 of this fee is for processing charges. The balance of $37 will be applied towards your first month's access charges.

National Do Not Call Registry

The National Do Not Call Registry puts consumers in charge of the telemarketing calls they get at home. The Federal government created the national registry to make it easier and more efficient for you to stop getting telemarketing calls you don’t want. You can register online at www.donotcall.gov or call toll free 1-888-382-1222 (TTY 1-866-290-4236) from the number you wish to register. You may register up to three phone numbers, including your cell phone. Registration is free.

After you register, it will take 31 days for your registration to become effective and you’re permitted to file a complaint. Complaints can be filed at the National Do Not Call Registry page or by telephone at the toll free numbers listed above.

Wire Maintenance . . .

Some problems that develop with your phone service are our responsibility and some are yours.

Wiring and equipment outside the home is the responsibility of McDonough Telephone and will be repaired at no cost to you unless you are found to be at fault for the damage (i.e. cut drop or cable).

Wiring and equipment inside the home is your responsibility unless you have the Inside Wire Maintenance Plan. If you have inside wire maintenance, McDonough Telephone will repair the faulty wiring at no charge. If you request additional work, the standard charge of $35.00 per hour labor plus material would apply.

If you do not have the Inside Wire Maintenance Plan and want McDonough Telephone to make a repair or identify a wiring problem within your home, a minimum fee of $35.00 plus materials will be assessed. Labor beyond the first hour will be charged at $35.00 per hour during regular working hours.

The dividing point between inside wiring and outside wiring occurs at the Network Interface Device (NID). This box is located on the outside of your home or on the outside of another structure on your property. The wiring running from the NID away from the home is outside wiring. The wiring running from the NID into your home is inside wiring.

The Inside Wire Maintenance Plan is $.50/month for residences and $1.50/month for businesses. You can sign up for the plan when you first come into service or at any time thereafter.

Local Calling & Extended Area Calling

Local Calling

Calls from the listed exchanges to the areas indicated are included as part of local calling. You do not have to dial "1" or the area code.

Extended Area Service (EAS) Calling

McDonough Telephone provides Extended Area Service (EAS) calling to subscribers in several of its exchanges. This is non-toll calling between McDonough Telephone members and nearby towns whose service is provided by local exchange carriers other than McDonough Telephone. As with local calling, it is not necessary for the subscriber placing an EAS call to dial "1" or the area code. McDonough Telephone subscribers get 500 free minutes of EAS calling to each exchange in their EAS calling area per month. Minutes over 500 per month to a particular EAS location will be billed at $.04/minute.

FREE Intra-Cooperative Calling

All members using MTC Communications as their long distance carrier can call any other McDonough Telephone member in any exchange free of charge. The calls must still be dialed like long distance calls (1+area code+phone number).  An itemized listing of the calls will appear on your phone bill with a zero rating in the “Amount”column.

Included in McDonough Telephone’s service area are the towns of:

Service Quality Requirements:

Since August 1, 2001, rules have been in place to establish service standards for telecommunications providers. The Illinois Commerce Commission adopted Administrative Code 732 which established minimum standards of service for local exchange carriers. The rule provides for automatic credits to subscribers when the standards are not met.

Local Exchange Service Quality Requirements

E-mail: info@mdtc.net

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