FCC Government Program
Affordable Connectivity Program
Please visit the FCC’s official Affordable Connectivity Program webpage for more the most accurate and up-to-date information: https://www.affordableconnectivity.gov
The Affordable Connectivity Program (ACP) helps low-income households pay for broadband service and internet connected devices.
This Program is administered by USAC with oversight from the Federal Communications Commission (FCC).
What is the Affordable Connectivity Program?
The Affordable Connectivity Program (ACP) is a Federal Communications Commission (FCC) program that replaces the Emergency Broadband Benefit Program (EBB Program) to help low-income households pay for internet service and connected devices. If the ACP ends (or the household is no longer eligible), the household will go back to the provider’s regular rates, terms, and conditions.
If your household is eligible, you can receive:
- Up to a $30/month discount on your internet service
- Up to a $75/month discount if your household is on qualifying Tribal lands (Which does not apply to MTC service areas)
- A one-time discount of up to $100 for a laptop, tablet, or desktop computer (with a co-payment of more than $10 but less than $50)
Only one monthly service discount and one device discount is allowed per household. To receive the connected device discount, consumers need to enroll in the ACP with a participating provider that offers connected devices (Note: not all internet companies offer device discounts.) The internet company will provide the discount to the consumer.
The ACP household may apply the Affordable Connectivity benefit to any broadband package of MTC (or any participating provider) at the same terms available to households that are not eligible for ACP-supported service. MTC (the provider) may disconnect the household’s Affordable Connectivity Program supported service after 90 consecutive days of non-payment. The household may file a complaint against its provider via the Commission’s Consumer Complaint Center.
When Can I Sign Up for the Benefit?
Customers can find out if they qualify and then can apply through the FCC’s website.
Who Is Eligible for the Affordable Connectivity Program?
A household is eligible if one member of the household:
– Qualifies for Lifeline program (https://www.fcc.gov/lifeline-consumers);
– Receives benefits under the free and reduced-price school lunch program or the school breakfast program,
including through the USDA Community Eligibility Provision;
– Received a Federal Pell Grant during the current award year;
– Participates in Women, Infant and Children (WIC) program; or
– Income guideline to 200% of the federal poverty level
A household is a group of people who live together and share money even if they are not related to each other. Only one monthly service discount and one connected device discount is allowed per household. This service is NON-TRANSFERABLE.
If you live together and share money, you are one household. If you either don’t live together or you don’t share money, you are two or more households.
You may have to answer questions about your household when you apply for the Affordable Connectivity Program (ACP).
How to Apply for the program:
- Check if you Qualify. See if your household qualifies by checking this link: acpbenefit.org/do-i-qualify/ and see if you are eligible by checking this link: https://acpbenefit.org/do-i-qualify/
- Apply for the ACP. Make sure you have all of your needed documents. (You can check them at this link: acpbenefit.org/) Visit this website to apply: https://www.checklifeline.org/
- Find a company near you. Use the FCC’s Search tool, here: https://acpbenefit.org/companies-near-me/
Watch this helpful video from the FCC about the Program:
Listen to this helpful audio from the FCC about the ACP:
FCC Accessibility audio on this program (English): https://www.fcc.gov/sites/default/files/acp_psa_english.mp3
FCC Accessibility audio on this program (Spanish): https://www.fcc.gov/sites/default/files/acp_psa_spanish.mp3
How to File a Complaint with the FCC:
CALL THE FCC: 1-888-225-5322
VISIT THIS WEBSITE TO FILE A COMPLAINT: https://consumercomplaints.fcc.gov/hc/en-us
- Select which type of complaint you would like to make.
- FILE A COMPLAINT: Select this option if your complaint is with your telecom billing or service provider.
- FILE AN ACP COMPLAINT: Select this option if you have a complaint specifically about the Affordable Connectivity Program (ACP) billing or service issue.
- SHARE YOUR EXPERIENCE: Select this option if you would like to share an experience or concern about a provider or policy. You are NOT filing a complaint with this option.
- Next, select which service you’d like to file a complaint about.
3. After selecting your service, a new page will load. At the bottom of the page, click the “FORM” link at the bottom of the page.
4. Once the form page loads, enter your complaint information, and then scroll down to the “SUBMIT” button to submit your complaint.
You, as a consumer, have a right to file a complaint with the FCC regarding any ACP-Supported service or any difficulty enrolling with a provider from which you’re receiving the ACP benefit.
FOR MORE INFORMATION, CALL THE FCC: 877-384-2575
Para presentar una queja en español, llamar al: 888-CALL-FCC (888-225-5322)