Duties & Responsibilities:

• Consult with the Construction Supervisor on outside plant design and engineering; execute plant engineering projects with collaboration for the Engineering Supervisor and Director of Plan Operations.
• Maintain right-of-way, including patching roadways and backfill areas.
• Plan and prepare for construction of new and removal or rearrangement of existing aerial and underground lines, cables, and conduits.
• Perform route maintenance functions as assigned.
• Select routing of lines and determine equipment requirements.
• Track inventory and cable footages with a physical count completed in June and December each year.
• Locate and mark underground cable accurately.
  Performs vehicle and equipment maintenance – following schedule established by the Director of Plant Operations.
• Resolves troubles and answers customer inquiries
  Safely operate all power equipment, tools, and machine, and ensures a clear right-of-way obstructions and hazards.
• Comply with all industry standards, safety rules and regulations, and company policies

Knowledge & Experience:

• Experience in construction, including working with power tools and heavy equipment.
• Two years related experience.

Skills, Abilities, Qualifications or Expectations:

• Ability to interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Apply common sense understanding to carry out instructions from written, oral, or diagram form.
• Must be able to respond to on-call or emergency maintenance situations.
• Must possess and maintain a valid CDL driver’s license.

Equipment & Tools:

• Frequent use of telecommunications test equipment, power tools, ladders, standard office equipment, and various construction machinery.

To submit an application for employment, access our pdf and email your completed form to jobs@mdtc.net: https://www.mdtc.net/wp-content/uploads/2021/05/Employment-Application-FILLABLE.pdf

McDonough Telephone Cooperative is seeking a highly motivated individual to fill the position of Regulatory Reporting Analyst. The analyst will work under the supervision of the VP of Business Operations. This individual’s responsibilities include, but are not limited to data extracts, analyzing data, regulatory monitoring and reporting, and overseeing regulatory filings and certifications. The individual also serves as the backup for key financial accounting duties.

Duties & Responsibilities:

• Capable of using the data to accurately and efficiently complete regulatory filings and certifications in accordance with established due dates.
• Ability to work independently to extract and analyze data from company billing and accounting systems.
• Ability to read and interpret regulations and develop new and efficient processes to meet requirements.
• Interact and work with various departments within the company to reconcile differences and calculate items critical to the financial and regulatory reports.
• Prepare daily and monthly reports and schedules to support regulatory and accounting processes.
• Stay abreast of new regulation by attending online webinars, training sessions, conferences and meetings and/or reading regular company updates.

Requirements:

• Bachelor’s Degree in Accounting or Finance or minimum equivalent experience of 3 years working in a regulatory reporting role.
• Proven ability to interpret regulations, analyze data, and create processes.
• Computer literacy including a working knowledge of Microsoft Office, with a strong working knowledge of Microsoft Excel.
• Self-starter with proven ability to work without oversight.
• High level of attention to detail and ability to prioritize multiple projects.
• Ability to maintain confidential company and customer data.
• Strong written & verbal communication skills.

Equipment & Tools:

• General office equipment

To submit an application for employment, access our pdf and email your completed form to jobs@mdtc.net: https://www.mdtc.net/wp-content/uploads/2021/05/Employment-Application-FILLABLE.pdf

McDonough Telephone Cooperative is seeking a highly motivated individual to fill the position of Customer Service Representative. The Customer Service Representative will work under the supervision of the VP of Business Operations. Qualified candidate will serve as a primary point of contact for all new and existing customers. This person will assist and educate customers regarding company’s products and services and billing inquiries.

Duties & Responsibilities:

• Engage in customer service activities which include taking orders, answering billing or other inquiries, new service requests, and disconnects.
• Respond courteously and promptly to customer correspondence via phone, electronic messaging, in writing, or in person.
• Perform customer price comparisons and other duties related to helping customers make product decisions.
• Serve as an expert on company rates, procedures, and service offerings and requirements for telephone utility reporting.

Requirements:

• Knowledge and skills usually acquired through a high school diploma or equivalent.
• Two years’ experience in a customer service setting.
• Basic understanding of rural telephone terminology, subscriber/community concerns, and changes in regulation and the marketplace.
• Computer literacy, including a working knowledge of Microsoft Office products.

Equipment & Tools:

• General office equipment

To submit an application for employment, access our pdf and email your completed form to jobs@mdtc.net: https://www.mdtc.net/wp-content/uploads/2021/05/Employment-Application-FILLABLE.pdf

Duties & Responsibilities:

• Maintain, troubleshoot, and install equipment in a timely and accurate manner; recommend additional products and services to customers.
• Make all types of telephone installations including identifying correct cable pair in pedestal or on terminal block; installing and properly grounding drop, inside wiring, and station protector; and installing wall telephones with concealed wiring, plugs, jacks, and etc.
• Locate trouble in equipment installations and repair or replace faults.
• Check loops and record proper readings; use test sets and interpret readings to locate line trouble; localize line trouble, determine necessary repairs, and change cable pairs if required.
• Install and maintain multi-line key systems.
• Repair trouble in cable plant, drop wire, station wiring, and telephones.
• Perform route maintenance functions as assigned.
• Install and maintain equipment for data services such as internet and digital video.
• Terminate cable on cross connects, hubs, and routers.
• Maintain company vehicle in good working condition, clean, and adequately stocked at all times.
• Maintain right-of-way, including patching roadways and backfill areas.
• Prepare for construction of new and removal or rearrangement of existing underground lines, cables, and conduits.
• Locate and mark underground cable facilities.
• Comply with all industry standards, safety rules and regulations, and company policies.

Knowledge & Experience:

• Knowledge and skills equivalent of those acquired through an associate’s degree in the telecommunications field or certifications in electronics or telecommunications.
• One year related experience, technology specific.
• Proficient computer skills to include record-keeping, word processing, spreadsheets, Google Earth and GIS mapping

Skills, Abilities, Qualifications or Expectations:

• Must be able to respond to on-call or emergency maintenance situations.
• Ability to calculate figures and amounts and apply basic mathematical concepts.
• Ability to interpret and problem solve on short notice
• Ability to interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to prioritize multiple projects.
• Detailed orientated, requiring a high-quality of accuracy.
• Must possess and maintain a valid driver’s license.
• Openly receives and accepts criticism to enable enhanced performance
• Self-motivated with strong initiative, ability to work independently with limited supervision

Equipment & Tools:

• Frequent use of telecommunications test equipment, power tools, ladders, two-way radios, and standard office equipment.

To submit an application for employment, access our pdf and email your completed form to jobs@mdtc.net: https://www.mdtc.net/wp-content/uploads/2021/05/Employment-Application-FILLABLE.pdf

Duties & Responsibilities:

• Ensure internal computer systems operate efficiently and with minimal downtime.
• Research software and hardware products and present recommendations to the Executive team.
• Install and maintain hardware and software; procure required licenses.
• Repair hardware when needed and oversee the work of vendors or contractors.
• Monitor and evaluate technical resources and performance; direct the implementation of necessary changes.
• Ensure all internal and externally managed systems are secure and properly backed up.
• Monitor network traffic and make necessary recommendations for additional resources or hardware.
• Assist users with technical questions or problems. Ensure users understand proper procedures and security measures.
• Setup and maintain telco and customer PC’s, IT infrastructure, and peripheral equipment.
• Comply with all company policies.
• Network Design and consulting for internal and customer networks

Knowledge & Experience:

• Knowledge and skills usually acquired through a bachelor’s degree in IT or closely related field.
• One year equivalent work experience.
• Knowledge of developing and implementing strategies for managing security, privileges, and authentication for user groups.
• Working knowledge of design, implementation, and maintenance of LAN/WAN networks.
• Knowledge of networking standards, protocols, security, troubleshooting, and performance tuning.
• Knowledge of network routing and switch configurations. 
• Experience in system administration, including maintenance, workstation support, Internet connectivity, security services, and load monitoring,  
• Experience in hardware provisioning, installation, configuration, maintenance, and troubleshooting.
• Knowledge of VMware, Backup solutions, and storage

Skills, Abilities, Qualifications or Expectations:

• Ability to analyze and interpret business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to communicate technical information in non-technical terms.
• Ability to troubleshoot problems and determine the best solution accurately and in a timely manner.
• Excellent multi-tasking skills. Prioritize and perform a variety of concurrent tasks.
• Available to work after hours and weekends as required.

Duties & Responsibilities:

• Install, maintain and troubleshoot network equipment – route/switch equipment, transport equipment, DHCP servers, DNS servers and voice switching equipment
• Availability for on-call rotation, maintenance window and emergency outages
• Assist in the installation, servicing, and removal of CO facilities.
• Repair and maintain office power supply equipment including rectifiers, generators, ringing machines, and distribution panels and fuses.
• Test, maintain, and evaluate performance of the following equipment: customer line, switching gear, trunks leaving and entering CO, and billing and traffic metering equipment.
• Maintenance routine equipment and central offices – following schedule established by the Network Operations Supervisor.
• Tie cross-connections to establish, modify, or terminate service and coordinate with connecting companies when establishing, maintaining, and removing special circuits.
• Perform acceptance testing and related duties of manufacturer-installed CO equipment.
• Perform emergency repairs as required.
• Check the quality of toll, EAS, special circuits, and other carrier facilities.
• Perform call screening and routing translation additions and/or changes required to accommodate network, feature, and trunking changes.
• Comply with all industry standards, safety rules and regulations, and company policies.
• Process new installation service orders with 24 hours of receipt.
• Process service change orders within 2 hours of receipt.
• Maintain accurate subscriber records in OSS/BSS and updated ancillary documentation
• Prepare quarterly reports on subscriber services for reconciliation purposes.
• Perform physical inventory on network equipment at the end of each quarter.

Knowledge & Experience:

Knowledge and skills usually acquired through an associate’s degree in telecommunications or electronics.

• Two years related experience and/or training.
• Computer literacy including a working knowledge of Microsoft Office products.
• Knowledge of transport systems – Calix C7, Calix E7 and Tellabs UMC1000
• Knowledge of digital CO and remote switching equipment, test gear, and associated material.
• Working knowledge of Ethernet & TDM transport/switching protocols and voice transport/switching protocols
• Understanding of DNS and DHCP server configuration and maintenance
• Understanding of schematics, blueprints, and circuit diagrams and their application to CO design.
• Familiarity with regulatory and industry standards and specifications.

Skills, Abilities, Qualifications or Expectations:

• Ability to interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.   
• Ability to apply common sense understanding to carry out instructions from written, oral, or diagram form. 
• Must be able to respond to on-call or emergency maintenance situations.
• Must possess and maintain a valid driver’s license.

• Available to work after hours and weekends as required.