MTC Careers

A community focused cooperative where you’ll love to work. From IT service to construction to customer service, we have something for everyone.

Make your Career Here

At MTC, we build what matters—connected communities. Through unwavering dependability fueled by shared expectations, MTC’s goal is to form an enduring and trustworthy relationship between you and the technology that connects you to the rest of the world.

At McDonough Telephone and MTC Communications, we strive to provide our members and communities with state-of-the-art technologies coupled with exceptional customer service. Every single MTC employee moves our company forward. Together we create sustainable, world-changing solutions that impact lives. Join our team and help build a better world.

Swan Creek Build

Make a real impact.

Being part of a cooperative means being part of your community. From our employees to our managers, our staff know and care about our community members, and it shows.

 Join our team and help us continue to improve our community!

Apply Now

At MTC, you can learn on the job from other employees with years of experience and training to make your career. Email résumés to: jobs@mdtc.net

Why Us

Our employees are part of our community, and we’re focused on helping our community grow. Learn about how we came together to build our network.

About Us

Everyone has a story; we’d love to share ours. We’re proud of our history and where we’ve come from to get to where we are now.

We're Connecting our Communities

There’s more to working at MTC than just the work itself. We hire smart, friendly people and it shows in our culture. Our responsibility to our members goes beyond providing good services at good priceswe’re part of the community. From banding together to provide phone service to our surrounding towns to deploying Fiber To The Home services, we’ve always put our community first.

Now, our goal is to expand into our surrounding communities to meet the needs of our rural neighbors. Rural consumers depend on their broadband connection for online transactions, connectivity, e-services and more, which drive the U.S. economy. 

We work hard to provide value-based telecommunications services that improve the quality of life for our members and keep them connected. Join our team to learn more about how we are changing our communities through reliable broadband.

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Current MTC Openings

We don’t have any active openings right now, but we’re always willing to receive resumes. 

Duties & Responsibilities:

  • Consult with the Construction Supervisor on outside plant design and engineering; execute plant engineering projects with collaboration for the Engineering Supervisor and Director of Plan Operations.
  • Maintain right-of-way, including patching roadways and backfill areas.
  • Plan and prepare for construction of new and removal or rearrangement of existing aerial and underground lines, cables, and conduits.
  • Perform route maintenance functions as assigned.
  • Select routing of lines and determine equipment requirements.
  • Track inventory and cable footages with a physical count completed in June and December each year.
  • Locate and mark underground cable accurately.
    Performs vehicle and equipment maintenance – following schedule established by the Director of Plant Operations.
  • Resolves troubles and answers customer inquiries
    Safely operate all power equipment, tools, and machine, and ensures a clear right-of-way obstructions and hazards.
  • Comply with all industry standards, safety rules and regulations, and company policies

Knowledge & Experience:

  • Experience in construction, including working with power tools and heavy equipment.
  • Two years related experience.

Skills, Abilities, Qualifications or Expectations:

  • Ability to interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Apply common sense understanding to carry out instructions from written, oral, or diagram form.
  • Must be able to respond to on-call or emergency maintenance situations.
  • Must possess and maintain a valid CDL driver’s license.

Equipment & Tools:

  • Frequent use of telecommunications test equipment, power tools, ladders, standard office equipment, and various construction machinery.

To submit an application for employment, access our pdf and email your completed form to jobs@mdtc.net: https://www.mdtc.net/wp-content/uploads/2021/05/Employment-Application-FILLABLE.pdf

McDonough Telephone Cooperative is seeking a highly motivated individual to fill the position of Regulatory Reporting Analyst. The analyst will work under the supervision of the VP of Business Operations. This individual’s responsibilities include, but are not limited to data extracts, analyzing data, regulatory monitoring and reporting, and overseeing regulatory filings and certifications. The individual also serves as the backup for key financial accounting duties.

Duties & Responsibilities:

  • Capable of using the data to accurately and efficiently complete regulatory filings and certifications in accordance with established due dates.
  • Ability to work independently to extract and analyze data from company billing and accounting systems.
  • Ability to read and interpret regulations and develop new and efficient processes to meet requirements.
  • Interact and work with various departments within the company to reconcile differences and calculate items critical to the financial and regulatory reports.
  • Prepare daily and monthly reports and schedules to support regulatory and accounting processes.
  • Stay abreast of new regulation by attending online webinars, training sessions, conferences and meetings and/or reading regular company updates.

Requirements:

  • Bachelor’s Degree in Accounting or Finance or minimum equivalent experience of 3 years working in a regulatory reporting role.
  • Proven ability to interpret regulations, analyze data, and create processes.
  • Computer literacy including a working knowledge of Microsoft Office, with a strong working knowledge of Microsoft Excel.
  • Self-starter with proven ability to work without oversight.
  • High level of attention to detail and ability to prioritize multiple projects.
  • Ability to maintain confidential company and customer data.
  • Strong written & verbal communication skills.

Equipment & Tools:

  • General office equipment

To submit an application for employment, access our pdf and email your completed form to jobs@mdtc.net: https://www.mdtc.net/wp-content/uploads/2021/05/Employment-Application-FILLABLE.pdf

McDonough Telephone Cooperative is seeking a highly motivated individual to fill the position of Customer Service Representative. The Customer Service Representative will work under the supervision of the VP of Business Operations. Qualified candidate will serve as a primary point of contact for all new and existing customers. This person will assist and educate customers regarding company’s products and services and billing inquiries.

Duties & Responsibilities:

  • Engage in customer service activities which include taking orders, answering billing or other inquiries, new service requests, and disconnects.
  • Respond courteously and promptly to customer correspondence via phone, electronic messaging, in writing, or in person.
  • Perform customer price comparisons and other duties related to helping customers make product decisions.
  • Serve as an expert on company rates, procedures, and service offerings and requirements for telephone utility reporting.

Requirements:

  • Knowledge and skills usually acquired through a high school diploma or equivalent.
  • Two years’ experience in a customer service setting.
  • Basic understanding of rural telephone terminology, subscriber/community concerns, and changes in regulation and the marketplace.
  • Computer literacy, including a working knowledge of Microsoft Office products.

Equipment & Tools:

  • General office equipment

To submit an application for employment, access our pdf and email your completed form to jobs@mdtc.net: https://www.mdtc.net/wp-content/uploads/2021/05/Employment-Application-FILLABLE.pdf

Duties & Responsibilities:

  • Maintain, troubleshoot, and install equipment in a timely and accurate manner; recommend additional products and services to customers.
  • Make all types of telephone installations including identifying correct cable pair in pedestal or on terminal block; installing and properly grounding drop, inside wiring, and station protector; and installing wall telephones with concealed wiring, plugs, jacks, and etc.
  • Locate trouble in equipment installations and repair or replace faults.
  • Check loops and record proper readings; use test sets and interpret readings to locate line trouble; localize line trouble, determine necessary repairs, and change cable pairs if required.
  • Install and maintain multi-line key systems.
  • Repair trouble in cable plant, drop wire, station wiring, and telephones.
  • Perform route maintenance functions as assigned.
  • Install and maintain equipment for data services such as internet and digital video.
  • Terminate cable on cross connects, hubs, and routers.
  • Maintain company vehicle in good working condition, clean, and adequately stocked at all times.
  • Maintain right-of-way, including patching roadways and backfill areas.
  • Prepare for construction of new and removal or rearrangement of existing underground lines, cables, and conduits.
  • Locate and mark underground cable facilities.
  • Comply with all industry standards, safety rules and regulations, and company policies.

Knowledge & Experience:

  • Knowledge and skills equivalent of those acquired through an associate’s degree in the telecommunications field or certifications in electronics or telecommunications.
  • One year related experience, technology specific.
  • Proficient computer skills to include record-keeping, word processing, spreadsheets, Google Earth and GIS mapping

Skills, Abilities, Qualifications or Expectations:

  • Must be able to respond to on-call or emergency maintenance situations.
  • Ability to calculate figures and amounts and apply basic mathematical concepts.
  • Ability to interpret and problem solve on short notice
  • Ability to interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to prioritize multiple projects.
  • Detailed orientated, requiring a high-quality of accuracy.
  • Must possess and maintain a valid driver’s license.
  • Openly receives and accepts criticism to enable enhanced performance
  • Self-motivated with strong initiative, ability to work independently with limited supervision

Equipment & Tools:

  • Frequent use of telecommunications test equipment, power tools, ladders, two-way radios, and standard office equipment.

To submit an application for employment, access our pdf and email your completed form to jobs@mdtc.net: https://www.mdtc.net/wp-content/uploads/2021/05/Employment-Application-FILLABLE.pdf

Duties & Responsibilities:

  • Ensure internal computer systems operate efficiently and with minimal downtime.
  • Research software and hardware products and present recommendations to the Executive team.
  • Install and maintain hardware and software; procure required licenses.
  • Repair hardware when needed and oversee the work of vendors or contractors.
  • Monitor and evaluate technical resources and performance; direct the implementation of necessary changes.
  • Ensure all internal and externally managed systems are secure and properly backed up.
  • Monitor network traffic and make necessary recommendations for additional resources or hardware.
  • Assist users with technical questions or problems. Ensure users understand proper procedures and security measures.
  • Setup and maintain telco and customer PC’s, IT infrastructure, and peripheral equipment.
  • Comply with all company policies.
  • Network Design and consulting for internal and customer networks

Knowledge & Experience:

  • Knowledge and skills usually acquired through a bachelor’s degree in IT or closely related field.
  • One year equivalent work experience.
  • Knowledge of developing and implementing strategies for managing security, privileges, and authentication for user groups.
  • Working knowledge of design, implementation, and maintenance of LAN/WAN networks.
  • Knowledge of networking standards, protocols, security, troubleshooting, and performance tuning.
  • Knowledge of network routing and switch configurations. 
  • Experience in system administration, including maintenance, workstation support, Internet connectivity, security services, and load monitoring,  
  • Experience in hardware provisioning, installation, configuration, maintenance, and troubleshooting.
  • Knowledge of VMware, Backup solutions, and storage

Skills, Abilities, Qualifications or Expectations:

  • Ability to analyze and interpret business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to communicate technical information in non-technical terms.
  • Ability to troubleshoot problems and determine the best solution accurately and in a timely manner.
  • Excellent multi-tasking skills. Prioritize and perform a variety of concurrent tasks.
  • Available to work after hours and weekends as required.
Telephone Coop
MTC Coop

Co-op Services & Territories

The principle task of the telephone co-op is to supply its members with reliable phone service. However, as the needs of the community have changed since 1951, the services of the co-op have changed as well.

MTC moved into the Telecommunications industry in the 90s, and now is one of the largest fiber providers to the Midwest Illinois region.

To meet the needs of communities surrounding the McDonough Telephone service areas, we started a sister company (known as a CLEC): MTC Communications. 

MTC Communications can provide service to other communities outside of the boundaries of McDonough Telephone’s service territories.

Co-op Members

Anyone who buys services from MTC is a member; all members share ownership of the service and have a voice in its operation (each member has one vote).

Directors of the co-op are consumers of the service who generally serve without pay (except for a per diem).

The board hires the Manager; The Manger hires the employees.

The Co-op

The co-op is owned by the consumers who buy its services and thus is responsive to the needs and wants of their community.

If the co-op collects more money than it needs to operate, it reinvests that money into the system. Eventually, those margins are refunded in the form of capital credits.

As a cooperative, our goal is to provide value-based telecommunications services that improve the lives of our members and the communities we serve.
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Our ILEC Service Areas &

Fiber Conversion Progress

MTC continues to work on converting all of the copper cable in the Cooperative exchanges over to Fiber To The Home facilities. To date, four of our 12 exchanges are fully converted to fiber, with three more partially converted and an additional four in construction. Our goal is to have all of our cooperative members converted to fiber by the end of 2023. 

We know this is a big task, but our employees are working very hard to make sure this happens! 

Blue: McDonough Telephone Fiber To The Home
Tennessee, Colusa, Blandinsville, Good Hope, Sciota, Lomax, Bardolph (Rural), Colchester (Rural), Adair (Rural)
Orange: Currently Under Construction for Fiber To The Home
Industry, Swan Creek, Smithshire, Colchester (In Town), Littleton
Yellow: McDonough Telephone Copper Service
Raritan, Bardolph (In Town), Adair (In Town)
McDonough ServiceAreas combined

We're here for you

With our central office located in Colchester, Illinois, we make ourselves accessible to our members.

Have questions on our job openings? Contact us:

McDonough Telephone is an equal opportunity employer.