Legal and Regulatory
Regulatory Filings, Tariffs & Documents
In accordance with the Online Copyright Infringement Liability Limitation Act, 17 USC & 512 (3), MTC Communications, Inc. has filed with the United States Copyright Office the necessary designated agent information to facilitate notice to MTC Communications of alleged online copyright infringement on MTC’s network. MTC’s designated agent for notification of alleged copyright infringement and counter notification is as follows:
Name: Eric Lee
Company: MTC Communications, Inc.
Address: 210 N Coal St., PO Box 359, Colchester IL 62326
MDTC Uses Customer Proprietary Network Information (CPNI) In Accordance with the Law
Customers count on MDTC to respect and protect the privacy of information we obtain in the normal course of providing telecommunication services to our customers. MDTC is committed to protecting the privacy of all customer information, and in particular the privacy of Customer Proprietary Network Information (or CPNI).
Definition of “Customer Proprietary Network Information”
The term “customer proprietary network information” is defined by federal statute to mean: (i) information that relates to the quantity, technical configuration, type, destination, location, and amount of use of a telecommunications service subscribed to by any customer of a telecommunications carrier, and that is made available to the carrier by the customer solely by virtue of the carrier-customer relationship; and (ii) information contained in the bills pertaining to telephone exchange service or telephone toll service received by a customer of a carrier.
Use of Customer Proprietary Network Information
Under federal law, you have the right to, and we have the duty to protect, the confidentiality of your CPNI. However, MDTC may use CPNI without your consent, in a manner consistent with applicable law, to: (i) initiate, render, bill, and collect for our services; (ii) market services among the categories of service to which you already subscribe; (iii) provide maintenance and technical support for our services; (iv) protect our rights and property, and protect users of our services and other carriers from fraudulent, abusive, or unlawful use of, or subscription to, these services; and (v) provide any inbound telemarketing, referral, or administrative services for the duration of a customer-initiated call.
Further, we may use your CPNI, in a manner consistent with applicable law, to market additional communications-related services to you and conduct surveys in order to improve our service offerings. To “opt out” of MDTC marketing additional communication related services to you, you must call customer service at 309.776.3211 during regular business hours or e-mail us at email@example.com. Your approval or denial of approval of the use of CPNI outside of the service to which you already subscribe will remain valid until you revoke or limit the approval or denial.
Limits on the disclosure of CPNI outside MDTC
As a general rule, MDTC does not use third-party marketers and will not disclose your CPNI to third party contractors. However, we will release customer information without involving you if disclosure is required by law, or necessary to protect the safety of customers, employees or property. For example: When you dial 911, information about your location may be transmitted automatically to a public safety agency.
If you have any further questions about CPNI, please call our office during business hours at 309-776-3211.
At McDonough Telephone and MTC Communications, we strive to provide all of our customers with the best possible services. For our Residential customers who are hearing, vision or speech impaired, have mobility or cognitive impairments or other disabilities, we work to ensure that their individual telecommunications needs are met. By identifying what special needs an individual customer has, we can help design a telecommunications solution for that person. At the bottom of this page is a form in which you may fill out and return to us so that we can be aware of any such disabilities and needs you or someone in your household may have. All information included on the form will be kept confidential and is only for the use of MTC Communications.
Illinois Telecommunications Access Corp (ITAC)
ITAC is a not-for-profit corporation established by the Illinois Commerce Commission to provide telecommunications access to people who are Deaf, Deaf-Blind, Hard of Hearing, or Speech Disabled. ITAC accomplishes this by providing the Illinois Relay Service and issuing equipment that ranges from amplified telephones to Braille phones. Approved applicants may obtain one piece of equipment at no charge. To learn more about the ITAC programs contact ITAC at 800/841-6167.
Telecommunications Assistance Programs for Needy Families
In order to achieve the goal of universal telecommunications service, Illinois telecommunications providers offer assistance to eligible persons to help them install telephone and Broadband service and to maintain it on a monthly basis. Two different programs have been established to carry out these objectives.
LINK UP ASSISTANCE – The state funded Link Up Program provides the lesser of $35 or 50% of the total connection charge.
LIFELINE ASSISTANCE – The federal funded Lifeline Program provides a total monthly credit of $9.25 for broadband service and $7.25 for voice only service.
ELIGIBILITY REQUIREMENTS – To be eligible for either program individuals must participate in one of the following government programs: Medicaid; Supplemental Nutrition Assistance Program (SNAP); Supplemental Security Income (SSI): Federal Public Housing Assistance (FPHA); Federal Veterans Pension or Survivors Pension OR household annual income is at or below 135% of the Federal Poverty Guidelines.
For more information, contact us at:
776-3211 or (888) 640-4334
McDonough Telephone Cooperative
PO Box 359 | 210 N Coal St., Colchester, IL 62326
For more information from Illinois: Lifeline Link-up
For more information from USAC: USAC Lifeline Link-up
The Federal Communications Commission (FCC) has implemented new rules to protect the privacy of information contained in your account with McDonough Telephone Cooperative. The new rules, which may go into effect as soon as December 2007, allow us to discuss account information only with the person(s) listed on the account. We must also be able to verify that the person attempting to access the account is actually authorized to do so. We’ll do this by asking for a password which you can establish by completing the form at the top of this letter. In the event you should forget your password, we are also asking you to choose an authentication question and answer which would allow us to reissue your password to you. Your password must contain at least four but not more than 8 characters – numbers or letters – and may not be based on any readily available biographical information such as social security number, telephone number or birth date.
What happens if you don’t set up a password and authentication question? We will still be able to relay account information to you but under very strict guidelines. If you contact us by phone, we can call you back at your telephone number of record or send the information to your address of record. Please understand – these rules have been handed down by the FCC, and we are obligated to follow them.
If your account is listed in your name only, you might want to add another name, if appropriate – spouse or roommate, for example. That person would then be able to discuss account changes, billing and payment matters and any other issues relating to your account. He or she would become an Authorized Account Representative. The Authorized Account Representative does not become a member of the coop or have any claim to your voting privileges or capital credits. The title simply gives them the authority to discuss and make changes to your account.
While we have always treated your account information with confidentiality, please help us in our effort to further ensure that we protect this information by completing the form above and returning it at your earliest convenience.
McDonough Telephone and MTC Communications Inc. believe this to be an accurate electronic representation of its tariffs, which are officially filed with the Federal Communications Commission. However, users of this electronic tariff library should note that the documents herein are not the official documents; users assume sole responsibility for any reliance on the tariffs in this library. McDonough Telephone Cooperative and MTC Communications Inc. bear no responsibility or liability for the accuracy of documents in its electronic library.