Legal and Regulatory
Regulatory Filings, Tariffs & Documents
In accordance with the Online Copyright Infringement Liability Limitation Act, 17 USC & 512 (3), MTC Communications, Inc. has filed with the United States Copyright Office the necessary designated agent information to facilitate notice to MTC Communications of alleged online copyright infringement on MTC’s network. MTC’s designated agent for notification of alleged copyright infringement and counter notification is as follows:
Name: Holly Fecht
Company: MTC Communications, Inc.
Address: 210 N Coal St., PO Box 359, Colchester IL 62326
MDTC Uses Customer Proprietary Network Information (CPNI) In Accordance with the Law
Customers count on MDTC to respect and protect the privacy of information we obtain in the normal course of providing telecommunication services to our customers. MDTC is committed to protecting the privacy of all customer information, and in particular the privacy of Customer Proprietary Network Information (or CPNI).
Definition of “Customer Proprietary Network Information”
The term “customer proprietary network information” is defined by federal statute to mean: (i) information that relates to the quantity, technical configuration, type, destination, location, and amount of use of a telecommunications service subscribed to by any customer of a telecommunications carrier, and that is made available to the carrier by the customer solely by virtue of the carrier-customer relationship; and (ii) information contained in the bills pertaining to telephone exchange service or telephone toll service received by a customer of a carrier.
Use of Customer Proprietary Network Information
Under federal law, you have the right to, and we have the duty to protect, the confidentiality of your CPNI. However, MDTC may use CPNI without your consent, in a manner consistent with applicable law, to: (i) initiate, render, bill, and collect for our services; (ii) market services among the categories of service to which you already subscribe; (iii) provide maintenance and technical support for our services; (iv) protect our rights and property, and protect users of our services and other carriers from fraudulent, abusive, or unlawful use of, or subscription to, these services; and (v) provide any inbound telemarketing, referral, or administrative services for the duration of a customer-initiated call.
Further, we may use your CPNI, in a manner consistent with applicable law, to market additional communications-related services to you and conduct surveys in order to improve our service offerings. To “opt out” of MDTC marketing additional communication related services to you, you must call customer service at 309.776.3211 during regular business hours or e-mail us at email@example.com. Your approval or denial of approval of the use of CPNI outside of the service to which you already subscribe will remain valid until you revoke or limit the approval or denial.
Limits on the disclosure of CPNI outside MDTC
As a general rule, MDTC does not use third-party marketers and will not disclose your CPNI to third party contractors. However, we will release customer information without involving you if disclosure is required by law, or necessary to protect the safety of customers, employees or property. For example: When you dial 911, information about your location may be transmitted automatically to a public safety agency.
If you have any further questions about CPNI, please call our office during business hours at 309-776-3211.
At McDonough Telephone and MTC Communications, we strive to provide all of our customers with the best possible services. For our Residential customers who are hearing, vision or speech impaired, have mobility or cognitive impairments or other disabilities, we work to ensure that their individual telecommunications needs are met. By identifying what special needs an individual customer has, we can help design a telecommunications solution for that person. At the bottom of this page is a form in which you may fill out and return to us so that we can be aware of any such disabilities and needs you or someone in your household may have. All information included on the form will be kept confidential and is only for the use of MTC Communications.
Illinois Telecommunications Access Corp (ITAC)
ITAC is a not-for-profit corporation established by the Illinois Commerce Commission to provide telecommunications access to people who are Deaf, Deaf-Blind, Hard of Hearing, or Speech Disabled. ITAC accomplishes this by providing the Illinois Relay Service and issuing equipment that ranges from amplified telephones to Braille phones. Approved applicants may obtain one piece of equipment at no charge. To learn more about the ITAC programs contact ITAC at 800/841-6167.
For immediate closed captioning concerns:
For written closed captioning concerns:
VP of Business Operations
PO Box 359
Colchester, IL 62326
Telecommunications Assistance Programs for Needy Families
In order to achieve the goal of universal telecommunications service, Illinois telecommunications providers offer assistance to eligible persons to help them install telephone and Broadband service and to maintain it on a monthly basis. Two different programs have been established to carry out these objectives.
LINK UP ASSISTANCE – The state funded Link Up Program provides the lesser of $35 or 50% of the total connection charge.
LIFELINE ASSISTANCE – The federal funded Lifeline Program provides a total monthly credit of $9.25 for broadband service and $5.25 for voice only service.
ELIGIBILITY REQUIREMENTS – To be eligible for either program individuals must participate in one of the following government programs: Medicaid; Supplemental Nutrition Assistance Program (SNAP); Supplemental Security Income (SSI): Federal Public Housing Assistance (FPHA); Federal Veterans Pension or Survivors Pension OR household annual income is at or below 135% of the Federal Poverty Guidelines.
For more information, contact us at:
776-3211 or (888) 640-4334
McDonough Telephone Cooperative
PO Box 359 | 210 N Coal St., Colchester, IL 62326
For more information from Illinois: Lifeline Link-up
For more information from USAC: USAC Lifeline Link-up
Apply for Lifeline Online: https://www.lifelinesupport.org/get-started/
For information regarding Leased Access Channels, contact the Vice-President of Business Operations at (309) 776-3211 or firstname.lastname@example.org.
Amazon Fire TV Stick- Accessible User Interfaces
McDonough Telephone Coop & MTC Communications provide products and services upon request to help customers with visual impairments and disabilities to use their equipment more easily.
ClikTV utilizes the Amazon Fire TV Stick that includes features that audibly describe on-screen menu functions and offers easy to access closed-captioning capabilities. The Fire TV Stick device is available to customers at MTC at the advertised retail rate for Amazon Fire TV Sticks.
Amazon Fire TV Sticks will audibly access these essential functions:
FCC Audio Accessibility
MobiTV has provided CVAA (Audio Accessibility) compliance for all of our client applications on a 10 foot experience (Android TV, Fire TV, and Apple TV). This feature enables end users with visual impairments to interact and manage the client through audio feedback for all the components and features.
Users on client versions 1.13 and above can turn on the audio guide through their device settings. Once turned on, the feature will provide audio feedback for the following components:
• Login Screen
• Main Nav
• Home screen
• Inline info modules
• Content details/descriptions
• Actions items
• Media Player Control
• Transition Overlays
• Play Options Overlay
How to turn on Screen Reader for Fire TV/Fire Stick
1. Go to Settings
2. Select Accessibility
3. Select Screen Reader or Voice View
4. Turn on Screen Reader or Voice View
5. Adjust Reading Speed
6. Adjust Volume
7. Adjust Feedback Tone
For more information or to request accessible products and services, please contact us via one of the following methods:
Online Form: https://www.mdtc.net/contact-us/
In-Person: 210 N Coal St.
Colchester, IL 62326
Mail: McDonough Telephone Coop
ATTN: Customer Service
P.O. Box 359
Colchester, IL 62326
A new initiative to help connect students to broadband for remote learning. We’re proud to participate in this program to help our community.
McDonough Telephone Coop and MTC Communications are very concerned about the number of suspected illegal and unwanted robocall calls our customers receive and the potential harmful impact they can cause. Everyday, scammers use the telephone to try to trick people out of money or obtain access to personal information.
To help you and your family avoid becoming a victim of unwanted and potentially unlawful robocalls, we encourage all customers to read the FCC’s tips and tools to combat robocalls.
We also encourage our customers to register their phone numbers every year with the DO NOT CALL registry. You can do so here: https://www.donotcall.gov
We also offer telemarketer call screening as a calling feature. Customers can sign up for call-screening for free when they sign up for phone service.
The Affordable Connectivity Program is administered by USAC with oversight from the Federal Communications Commission (FCC).
What is the Affordable Connectivity Program?
The Affordable Connectivity Program (ACP) is a Federal Communications Commission (FCC) program that replaces the Emergency Broadband Benefit Program (EBB Program) to help low-income households pay for internet service and connected devices. If the ACP ends (or the household is no longer eligible), the household will go back to the provider’s regular rates, terms, and conditions.
If your household is eligible, you can receive:
- Up to a $30/month discount on your internet service
- Up to a $75/month discount if your household is on qualifying Tribal lands (Which does not apply to MTC service areas)
- A one-time discount of up to $100 for a laptop, tablet, or desktop computer (with a co-payment of more than $10 but less than $50)
Only one monthly service discount and one device discount is allowed per household. To receive the connected device discount, consumers need to enroll in the ACP with a participating provider that offers connected devices (Note: not all internet company offer device discounts.) The internet company will provide the discount to the consumer.
The ACP household may apply the Affordable Connectivity benefit to any broadband package of MTC (or any participating provider) at the same terms available to households that are not eligible for ACP-supported service. MTC (the provider) may disconnect the household’s Affordable Connectivity Program supported service after 90 consecutive days of non-payment. The household may file a complaint against its provider via the Commission’s Consumer Complaint Center.
When Can I Sign Up for the Benefit?
Customers can find out if they qualify and then can apply through the FCC’s website: https://www.affordableconnectivity.gov
Who Is Eligible for the Affordable Connectivity Program?
A household is eligible if one member of the household:
– Qualifies for Lifeline program (https://www.fcc.gov/lifeline-consumers);
– Receives benefits under the free and reduced-price school lunch program or the school breakfast program,
including through the USDA Community Eligibility Provision;
– Received a Federal Pell Grant during the current award year;
– Participates in Women, Infant and Children (WIC) program; or
– Income guideline to 200% of the federal poverty level
A household is a group of people who live together and share money even if they are not related to each other. Only one monthly service discount and one connected device discount is allowed per household. This service is NON-TRANSFERABLE.
If you live together and share money, you are one household. If you either don’t live together or you don’t share money, you are two or more households.
You may have to answer questions about your household when you apply for the Affordable Connectivity Program (ACP).
Visit our webpage with additional information on the ACP and how to file a complaint, CLICK HERE.
McDonough Telephone and MTC Communications Inc. believe this to be an accurate electronic representation of its tariffs, which are officially filed with the Federal Communications Commission. However, users of this electronic tariff library should note that the documents herein are not the official documents; users assume sole responsibility for any reliance on the tariffs in this library. McDonough Telephone Cooperative and MTC Communications Inc. bear no responsibility or liability for the accuracy of documents in its electronic library.