View and Pay your bill with SmartHub

COMING AUGUST 2020!

Manage your account like never before!

Announcements

These are the current trending SmartHub support topics:

● Update your online payment options: Once you register for your online account, you will need to update your payment options!

● Re-register for your online account: We recently had a system upgrade that requires all of our members who have online accounts to register again. The new system greatly increases the amount of information you have access to with regards to your account and services available to you! (Don’t forget to bookmark our new online payment website!)

Download a PDF guide to getting started with SmartHub:

Click on one of the guides below to get step-by-step instructions:

Register your SmartHub Account (web)
Activate paperless billing on your SmartHub account (web)
How to download the SmartHub app and register your account (mobile)
Activate paperless billing on your SmartHub account (mobile)
Set up Auto Pay (Web)
Set up Auto Pay (Mobile)

Understanding Your New Bill

Make PAYMENTS

Better COMMUNICATION

Save TIME

Smart ENVIRONMENT

SmartHub Screen

What is SmartHub?

On the go and in control. Now you can manage your account like never before!

SmartHub has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, contact customer service and get the latest news.

As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view your actual use.

Making payments through SmartHub is fast and easy. The first time you make a payment either through the web or through your mobile device, you’ll be able to securely store your payment information for future transactions. The next time you need to pay your bill, it will only take a couple of clicks.

You’ll also be able to see important notices with SmartHub. You’ll be able to select how you want to be notified about your bill, including email and text messaging.

Reporting a service issue is a snap with the SmartHub mobile app. There’s no need to call the office, just let us know about the issue with a few clicks. You can also contact us for customer service requests or with any questions you may have. You can now contact us at any time from anywhere.

Getting started with SmartHub is as easy as 1-2-3!

As you work down this page, you’ll complete the following checklist and be on your way to managing your account like never before! Make payments, report service interruptions, monitor usage, and save the planet.

Coming August 2020!

1

Register Your SmartHub Account

Locate your new account number (instructions below) and get registered!

2

Download the new app!

Manage your account on the go from anywhere at any time!

3

Activate the features you want

This is your opportunity to give features like paperless billing and Auto Pay a try!
Setting Up SmartHub: Frequently Asked Questions (FAQs)

Both platforms are part of McDonough Telephone’s online account management system for you.

The website has additional functionality that allows you to manage notifications, update their stored payment methods, and change their personal information.

Both the web version and mobile app allow members to securely access their account information, view bills and payment history, make payments, view energy use, and report outages.

The free, secure mobile app is available to download and install on mobile devices and tablets.

Our SmartHub app is FREE!

Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.

Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

You can find your account number on a printed bill statement mailed to your residence or business. If you have previously received emails from MDTC about your monthly bill being ready to pay online, your account number is provided in that email. You can also call us at 309-776-3211 for assistance.

NOTE: If you use online banking to pay your bill, we encourage you to ensure your financial institution has the updated account number.

Downloads:
 Where to find your account number on your bill (pdf)

Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.
● Residential members will need to have their account number on hand before starting this process.
● Commercial members will need to have the tax ID number for their business.
After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields.
Follow the steps to set up your online account.

To register, click here and enter your new account number, the name on the account and an email address. You will receive an email with a temporary password that you can use to log in. Once you log in to SmartHub with this temporary password, you will be prompted to change your password.

What happens if my temporary password doesn’t work and/or I’m locked out before I can register? Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you don’t see the temporary password email.

Downloads:
● Register for SmartHub on the Web (pdf)

Visit the Apple App Store or Google Play on your phone or tablet and search for “SmartHub.” Select our free and secure app to begin the download process.

If you have already registered via the web portal, you will be able to log into the app immediately. If you haven’t registered yet, follow the instructions below.

Members can sign up for SmartHub via the login page. To create a new online account, click “New User? Sign up to access our Self Service site” on the login page for SmartHub.
● Residential members will need to have their account number on hand before starting this process.
● Commercial members will need to have the tax ID number for their business.
After clicking on the “New User” button, type your billing account number, last name or business and email address in the requested fields.
Follow the steps to set up your online account.

To register, click here and enter your new account number, the name on the account and an email address. You will receive an email with a temporary password that you can use to log in. Once you log in to SmartHub with this temporary password, you will be prompted to change your password.

What happens if my temporary password doesn’t work and/or I’m locked out before I can register? Please try to register again. You will receive another temporary password, and you can try again. Check your junk mail if you don’t see the temporary password email.

Downloads:
● Download App and Register for SmartHub on Mobile Device (pdf)

No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.

When we upgraded our systems, all of those members who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.

You can choose to participate in paperless billing, which sends bill statements to the email address on your account. Members who participate in paperless billing do not receive a copy of their bill in the mail.

Here’s how to change your preference to participate in paperless billing:

On the website:

  1. Click on My Profile
  2. Click on Update My Paperless Settings.
  3. You can then choose your preference by selecting On or Off for paperless billing

On the app:

  1. Select Settings
  2. Select Paperless Bill Settings
  3. Then, you can select On or Off for paperless billing

Want information on paperless billing, outage alerts and usage updates straight to your email or through SMS? Use SmartHub to update your notifications preferences.

  1. Log in to your SmartHub account
  2. Click on “Notifications”
  3. Click Manage Contacts to add or change email address and phone numbers
  4. Add email address or phone number
  5. Enter verification code to activate
  6. Click on Manage Notifications to update/change SMS and email alerts

For information on registering for SmartHub, please visit mdtc.net/smarthub.

*If you sign up for text message notifications, you will still receive a paper copy of your bill. If you wish to not receive a paper bill, make sure to sign up for paperless billing with a valid email address.

Once you have your text and/or email addresses set up, do the following:

  1. Click Notifications
  2. Manage Notifications
  3. Billing or Service or Usage
  4. Select Text Message and/or E-mail options
  1. Log in to SmartHub
  2. Click Notifications
  3. Manage Notifications
  4. Billing or Service or Usage
  5. Select Text Message and/or E-mail options

Auto Pay is a convenient option to pay your bill each month.

Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize McDonough Telephone to withdraw funds from your selected account to pay your monthly bill on the due date (the 15th of the month).

No, you are not required to sign up for it. We offer it for your convenience only. If you prefer to mail your payment or schedule it through your bank, please do so.

IF YOU MAIL PAYMENTS: Please use the NEW payment coupon included on your January bill and mail to:

PO Box 359

210 N Coal St., Colchester, IL 62326

IF YOU SCHEDULE PAYMENTS THROUGH YOUR BANK: Please use the new account number and McDonough Telephone payment address listed on your bill. For other payment options, please call our office.

First, you must have provided a bank account and/or credit/debit card information to enroll in Auto Pay.

On the website:

  1. Click on Billing & Payments
  2. Click on Auto Pay Program on the sidebar
  3. Click on Sign Up for Auto Pay
  4. Accept the Terms and Conditions then follow the instructions.

On the app:

  1. Select Pay My Bill
  2. Select Auto Pay Program
  3. Follow the instructions above.

You can save bank account and/or credit/debit card information for future bill payments. If you plan to enroll in the Auto Pay Program, you’ll be required to provide a stored payment account to pay your MTC bill.

On the website:

  1. Click My Profile
  2. Click on Manage My Stored Payment Accounts
  3. Follow the instructions to provide a bank account or card information.
  4. You can add multiple bank accounts and cards under your stored payment accounts.

On the app:

  1. Select Pay My Bill
  2. Select Stored Payment Accounts
  3. Select Add a Payment Method
  4. Select which type of card or bank account information you will provide
  5. Follow the instructions to provide a bank account or card information.

SmartHub Video Lessons

Register Your Account (Web)

Watch how easy it is to register your SmartHub account through our web portal.

Download & Register (Mobile)

Watch how easy it is to download our app and register your SmartHub account.

Make an Online Payment (Web) – coming soon!

Learn how to make your first payment through our SmartHub web portal.

Make a Mobile Payment (Mobile) – coming soon!

Learn how to make your first payment through our SmartHub mobile app.
Other Frequently Asked Questions (FAQs)
No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do. Call our office to discuss payment options: 309-776-3211.

You can report a service interruption by calling our 24/7 repair number at 309-776-3214 or reporting an outage through our website at [url] or mobile app.

Bookmark [url] for estimated restoration times and other updates.

On the website:
● Log in to your SmartHub account
● Click Report an Issue/Inquiry in the top right corner
● Select the Other Issues/General Inquiry button
● Choose your issue or inquiry from the drop-down menu
● Provide the information requested
● Select Submit.
● You can view the status of your request or inquiry on the website.

On the app:
● Log in to your SmartHub account
● Select Contact Us
● Select your issue or inquiry from the menu
● Please provide the information requested
● Select Submit.

Yes.

On the website, the home page shows all of your accounts along with the amounts due for those accounts and links to other detailed information.

On the app, select the Pay My Bill icon. The total due of all accounts will be displayed. You can select different information by account, such as partial payment and payment method.

You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payment button. You can also select the Make Payment button to view payment options for your accounts. On the app, select Pay My Bill icon. If you’re paying the total amount due, tap the Pay button. If you’re making a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.

You can report a service interruption by calling our 24/7 Repair number at 309-776-3214 or reporting an outage through our website at [url] or mobile app.

Bookmark [url] for estimated restoration times and other updates.

On the website:
● Log in to your SmartHub account
● Click Report an Issue/Inquiry in the top right corner
● Select the Other Issues/General Inquiry button
● Choose your issue or inquiry from the drop-down menu
● Provide the information requested
● Select Submit.
● You can view the status of your request or inquiry on the website.

On the app:
● Log in to your SmartHub account
● Select Contact Us
● Select your issue or inquiry from the menu
● Please provide the information requested
● Select Submit.

As our company continues to grow, so does the need for better information available to the membership. These enhancements are ways we can provide a higher level of customer satisfaction for you. All of these changes are within the normal operating budget of the company. There will not be a rate increase with regard to these changes.
The information you see in the app and on the website is shown in real-time. However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.

Major projects often provide scammers with opportunities to steal your personal information.

Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.

If you do receive such communication from someone claiming to be a McDonough Telephone Employee, please report it to us at info@mdtc.net or call our office at 309-776-3211.

Please let us know! Call our office at 309-776-3211

Still Have Questions? Contact us!

After you fill out the form, one of our dedicated employees will reach out to you.

Our first objective will be to understand your service needs, then together find a plan that fits your lifestyle without breaking your budget.

Does this form mean you’re required to purchase our services? Nope. Just fill out this form to get the process started, and we’ll be in touch within 48 hours.

Experiencing issues, forgot your WiFi password, or need help with your service? Call our 24/7 repair line at 309-776-3214 for help right away!